FlowPoint's legal information, terms of service and policies in one place.
Company name: FlowPoint
Operator: Heusschen Maël
Company number: BE1038.273.845
Email : support@flowpoint.pro
Website: https://flowpoint.pro
The FlowPoint application is hosted by Render. The database is hosted by MongoDB Atlas. These providers process data needed to operate the service under the terms and safeguards applicable to their services.
All content on this website (including software, interfaces, databases, text, illustrations, logos, graphics and other materials) is the exclusive property of FlowPoint and is protected by Belgian and international copyright law. Reproduction in whole or in part is prohibited without prior written permission.
Last updated: October 24, 2026
Access to FlowPoint is intended for professionals and businesses seeking to improve their online visibility. Users must be at least 18 years old and have the legal capacity to enter into an agreement.
Registration requires accurate and complete information. Users are responsible for keeping their login credentials confidential and for all activity under their account.
When creating an account, users are automatically subscribed to the FlowPoint newsletter and agree to receive product news, tips, offers and service information by email. Users can unsubscribe at any time using the link in each newsletter or by contacting support@flowpoint.pro.
Users agree to use the platform in accordance with applicable law, not to bypass security mechanisms and not to use the service for illegal, fraudulent or abusive purposes.
FlowPoint may suspend or terminate an account if these terms are violated. In cases of serious breach, this may occur without notice or refund.
Attempts to abuse the service (including bypassing quotas, creating multiple fraudulent accounts or large-scale scraping) may result in immediate account termination and legal action.
FlowPoint aims to keep the service highly available but cannot guarantee uninterrupted availability. Planned or unplanned maintenance may occur. FlowPoint is not liable for interruptions.
To the extent permitted by applicable law, FlowPoint is not liable for indirect damages or loss of profits or data resulting from use of, or inability to use, the service.
In all cases, FlowPoint's total liability will not exceed the amount paid by the user during the 12 months before the event giving rise to the claim.
FlowPoint provides analysis, recommendations and optimization tools but does not guarantee any specific search ranking, increase in traffic or business result. SEO performance depends on many external factors outside FlowPoint's control. FlowPoint's recommendations support decision-making and do not replace the user's professional expertise or judgment.
Last updated: October 24, 2026
FlowPoint offers three paid plans (Standard, Pro and Ultra) with different feature sets, available by monthly subscription. New accounts are eligible for a 14-day free trial.
Payments are processed by Stripe. FlowPoint does not store payment card details. Prices are shown in euros, including VAT. FlowPoint may change its prices with 30 days' notice.
Subscriptions renew automatically each month unless the user cancels before the renewal date.
If a payment fails, several automatic retry attempts will be made. If they are unsuccessful, access to the service will be suspended until payment is resolved.
An account may be suspended for non-payment. Data is retained for 90 days after suspension or termination before permanent deletion.
Users can cancel their subscription at any time from their account. Cancellation takes effect at the end of the current billing period. No prorated refund will be issued.
An electronic invoice is generated automatically for each renewal and sent to the email address associated with the account. Invoices can be downloaded from the account.
Add-ons are billed separately from the main subscription. Some may be charged immediately and activated once payment is confirmed. Recurring add-ons renew automatically until the user cancels them.
VAT is applied in accordance with applicable regulations and may vary based on the customer's billing country and tax status. VAT-registered businesses in the EU may provide a valid VAT number to request VAT-exempt invoicing, subject to validation.
Last updated: October 24, 2026 — Under Regulation (EU) 2016/679
We collect the following information: first and last name, business email address, company name, billing data, IP address, platform usage data and account preferences.
Your data is used to provide the service, process payments, send account communications and the FlowPoint newsletter, improve the platform and keep the service secure. We do not sell your data to third parties.
FlowPoint only accesses Google user data after you have explicitly authorized access through Google's OAuth consent flow. Google user data is used exclusively to provide the FlowPoint features you request, including SEO dashboards, Analytics reporting, Search Console insights, Google Business Profile management, automated reports, monitoring, and recommendations.
Google user data is never sold, never shared with advertisers, and never used to train artificial intelligence or machine learning models. FlowPoint does not disclose Google user data to third parties except when strictly necessary to operate and provide the requested service, or when disclosure is required by law.
When strictly necessary to operate the service, the following categories of service providers may process the minimum information required to perform their services on behalf of FlowPoint:
These providers act as processors on behalf of FlowPoint and receive only the minimum information necessary to perform their specific services. Users may disconnect their Google account at any time, request deletion of stored Google-related data, or contact support@flowpoint.pro with any privacy request.
FlowPoint uses OpenAI's API to provide certain artificial intelligence features, including AI-assisted analyses, recommendations, summaries, reports, and conversational assistance.
When a user requests an AI-powered feature, information necessary to process that request may be transmitted to OpenAI. This may include the content submitted by the user and, where required to provide the requested feature, relevant business, SEO, analytics, Search Console, Google Business Profile, or other account data available within FlowPoint.
FlowPoint configures its production use of the OpenAI API so that customer inputs and outputs are not voluntarily shared with OpenAI for the purpose of training or improving OpenAI's models. FlowPoint does not enable optional data-sharing programs for production customer traffic where those programs would permit customer inputs or outputs to be used for model improvement.
Data transmitted to OpenAI is limited to what is reasonably necessary to provide the AI-powered feature requested by the user and is processed in accordance with the applicable contractual and data-protection arrangements.
The email address provided when creating an account is used to automatically subscribe to the FlowPoint newsletter, which may include news, tips, offers and service information. Each newsletter includes an unsubscribe link. Unsubscribing does not affect platform access or communications needed to manage the account.
Data is retained for the duration of the contractual relationship and for three years after account closure for legal and accounting purposes.
You can request a copy of your personal data at any time by contacting support@flowpoint.pro.
You can correct inaccurate data from your account or by contacting support.
You can request deletion of your personal data. We will process the request within 30 days, subject to legal retention requirements.
You can request your data in a structured, machine-readable format such as JSON or CSV.
Data may be hosted in the European Union or, depending on the provider, in countries with safeguards recognized under the GDPR, such as standard contractual clauses or an adequacy decision.
To exercise your GDPR rights, contact support@flowpoint.pro. You may also lodge a complaint with the Belgian Data Protection Authority (APD).
Each new account receives a 14-day free trial with access to all platform features, with no restrictions or purchase obligation.
The free trial is limited to one trial per individual, normalized email address, business domain and company. Attempts to bypass this limit may result in immediate account suspension.
At the end of the free trial, the account converts to the paid plan selected at signup, provided a valid payment method is available.
You can cancel at any time from your account before the free trial ends. No amount will be charged if you cancel before the conversion date.
FlowPoint reviews refund requests on a case-by-case basis. Refunds may be granted at FlowPoint's discretion when the service could not be provided properly due to FlowPoint.
Eligible cases include a service outage lasting more than 72 consecutive hours, confirmed duplicate billing, or billing after confirmed cancellation. Change-of-mind requests are not eligible for a refund.
Refund requests are processed within 5 to 10 business days. Approved refunds are issued to the original payment method used for the subscription.
For refund requests, contact us at support@flowpoint.pro with your order number and the reason for your request.
FlowPoint uses artificial intelligence for SEO analysis, personalized recommendations and customer support. These features are powered by advanced language models.
AI quotas shown as “unlimited” in some commercial offers are intended to cover normal professional use at a high level. To help maintain service stability and prevent abuse, the Ultra plan has a technical limit of 10,000,000 AI tokens per month. This limit is expected to cover the needs of most professional users.
Exceeding the quota may result in slower service, temporary suspension of AI features or an offer to purchase an additional package.
AI usage limits are calculated monthly and reset at each billing cycle.
FlowPoint may adjust this limit in response to changes in AI provider costs and market conditions, with 30 days' notice by email to affected users.
AI credits purchased in one-off packages are deducted as they are used. Credits are non-refundable after partial or full use and do not expire unless stated at the time of purchase.
AI-generated recommendations are provided for informational purposes. FlowPoint does not guarantee that results are completely accurate and encourages users to apply their professional judgment.
Users remain responsible for decisions based on AI-generated recommendations. FlowPoint is not liable for decisions made without independent verification. AI models may produce incomplete or inaccurate results.
FlowPoint may use anonymized and aggregated data to improve the service. Information sent to third-party AI providers is limited to what is strictly necessary to process the requested feature. Google data remains subject to the protections described in “Google User Data Sharing and Disclosure” and is never used to train or improve AI or machine-learning models.
GDPR-compliant — Article 28
FlowPoint acts as a processor for data you enter into the platform for your business activities. You remain the controller of that data in relation to your own customers.
FlowPoint may use technical subprocessors for hosting, payment processing, transactional email, artificial intelligence and cloud infrastructure. An up-to-date list is available on request and may change over time. Subprocessors are selected based on their security and compliance safeguards.
FlowPoint uses appropriate technical and organizational measures to protect data, including:
If a personal data breach is likely to create a risk to your rights and freedoms, FlowPoint will notify you within 72 hours of becoming aware of it, in accordance with Article 33 of the GDPR.
FlowPoint aims for annual availability above 99.9%. No contractual availability level is guaranteed unless agreed in writing.
Scheduled maintenance may take place, preferably outside peak usage hours. Emergency maintenance may occur at any time to address risks to security or data integrity.
Use of the FlowPoint API is subject to the same terms as the main platform.
Depending on usage, FlowPoint may apply measures such as:
Data imported or created by users on the platform remains their exclusive property. FlowPoint does not acquire ownership rights to that data or use it commercially without explicit consent.
Users may export their data when export functionality is available on their plan. Available formats (CSV, JSON or PDF) depend on the plan and feature.
FlowPoint is not liable for delays or service interruptions caused by force majeure, including:
FlowPoint will notify users as soon as reasonably possible and work to restore the service promptly.
These terms are governed by Belgian law. If a dispute concerning their interpretation or performance cannot be resolved amicably, the competent courts of Belgium will have exclusive jurisdiction, except where mandatory consumer law provides otherwise.
If you have a dispute, please first contact us at support@flowpoint.pro. We aim to reply within 10 business days and seek an amicable solution.
FlowPoint may change, improve, remove or add features to develop the platform and improve its quality. These changes do not automatically entitle users to a refund unless a core feature expressly included in their plan is removed.
Even when a feature is described as unlimited, its use must remain consistent with normal professional use. Automated or large-scale use, or attempts to bypass technical limits, may lead to temporary or permanent service restrictions without a refund.
Some FlowPoint features rely on third-party services, such as Google, Stripe, OpenAI, DataForSEO and other data providers. FlowPoint is not responsible for the unavailability, changes or interruptions of external services that may affect platform features.
FlowPoint may amend these terms to reflect legal, regulatory, technical or feature changes. Users will be notified by email or through the platform before material changes take effect.
For legal questions, personal data requests or complaints:
Legal email
support@flowpoint.proWe aim to respond as soon as possible, usually within 5 business days.